GENERAL QUESTIONS
What is the status of my order? After you place an order, we will send a confirmation email to help you track and monitor your order status.
Can I modify my order? Order modifications are only available for unprocessed orders. Once your order status changes to preparing for shipment, in transit, or delivered, no further edits or adjustments can be made.
PAYMENT
What payment methods do you accept? We support two secure payment options:
● PayPal Echopaui utilizes PayPal as our primary payment processor. Via PayPal, we accept Mastercard, Visa, American Express, and Discover.
● Secure Credit Card Payment We also support direct credit card payments, including Visa, Mastercard, American Express, and Discover.
In which currency will I be charged? All transactions are processed in USD. If your bank card uses a different currency, your issuing bank will apply its real-time exchange rate according to your local region and card policy.
Do you support installment payments? We offer a 3‑installment payment option available during checkout.
SHIPPING
Where do you ship? We provide worldwide shipping, covering Asia, North & Central America, Europe, and Oceania, with full support for PayPal and credit card payment methods.
How long does order processing and shipping take? Standard order processing takes 3–7 business days. Final delivery time depends on your selected shipping method and destination region.
How can I track my package? Once your order is confirmed, you will receive a confirmation email containing tracking information to monitor your shipment progress.
What happens if I am unavailable for delivery? If no one is available to receive the package, the courier may attempt redelivery the next business day or contact you to reschedule delivery, based on local logistics rules. In some cases, the package may be held at your local post office for self-collection.
RETURNS & EXCHANGES
Do you accept returns? We accept eligible returns under the following conditions: - The item was purchased directly from our official store - The product remains unused, unwashed, and in original condition - The return request is submitted within 14 days after delivery Please contact our customer support team to initiate a return request.
Can I exchange my item? Item exchanges are available and follow the same eligibility rules as returns. When contacting our support team, simply specify that you would like to exchange your product for another item.
Are returns free of charge? To start a return, please contact customer service to receive your official return address. Securely pack your item in its original packaging and include your purchase proof inside the parcel. Free return shipping applies only to company-caused issues such as defective items, wrong products, or shipping errors. For customer-initiated returns, return shipping fees will be deducted from your refund amount.
How long does return processing take? We will confirm receipt and inspection of your returned item within 14 days after our warehouse receives the package. Once your return is approved, your refund, exchange, or store credit will be issued within 14 business days.
For any further questions or concerns, please reach out to our team via email: [email protected]