Return & Refund Policy

Thank you for shopping with Echopaui! We truly hope you are satisfied with your purchase. If you are not fully content with your order for any reason, you are welcome to return it to us. Please review the detailed return guidelines below.

Returns Eligibility

To qualify for a refund or exchange, you must submit your return request and send back the item within 30 calendar days from the date of purchase. The returned product must remain in its original condition, unused, and free of any damage or defects caused by the customer.

Return Process

To initiate a return, please contact our customer support team to receive your official return shipping address. Once you obtain the address, securely repackage the item in its original packaging and include your purchase proof inside the parcel.
Our team typically processes and ships orders within 1–3 business days. If you wish to cancel your order, please submit your cancellation request before your package is dispatched. Once the order has been shipped, cancellation will no longer be available. Our website allows order cancellation at any time prior to shipment processing.
After we receive and inspect your returned item, we will proceed with your refund or exchange arrangement. Please allow up to 30 days from the date we receive your return for full processing completion. Refund funds may take 1–2 billing cycles to reflect on your credit card statement, depending on your card issuer’s processing speed. You will receive an email notification once your return has been successfully processed.
Customer-initiated returns require the buyer to bear the corresponding return shipping cost, which varies depending on the courier service you select. For returns caused by our side, including damaged goods, defective products, or incorrect item delivery, customers are exempted from return shipping fees.
The following product categories are final sale and cannot be returned or exchanged:
  • Intimate apparel items
  • Customized & personalized products
For defective or damaged items you received, please contact our support team via the information below to arrange your refund or exchange service.
If you have any questions regarding our return and refund policy, feel free to contact us via email: [email protected]